The 2022 Fellowship Is Now Live!

RETREAT & SITE RENTALS ASSOCIATE

START DATE: MAY 16, 2022

The Retreat & Site Rental Associate supports Urban Adamah’s new Retreat Lodge, overnight and daytime site use offerings, and carries out the vision, values, and culture of the organization in all retreat and lodge centered programming. This team member is responsible, under the direction and supervision of the Public Programs & Retreat Center Director, for supporting promotion, sales, preparation for, and execution of overnight retreats and day use of the site by outside groups.

The Retreat & Site Rental Associate helps to develop rich in-house programming with other members of the Urban Adamah team. They will also act as a support person who ensures positive and joyful experiences for guests through thoughtful advance preparation and coordination with clients, demonstrating excellent people skills, and serving as an expert problem solver. The Retreat & Site Rental Associate also ensures consistent upkeep of physical guest environments in collaboration with other colleagues and the contracted housekeeping staff.

ABOUT THE ROLE

GUEST SERVICES & OPERATIONS:
The Retreat & Site Rentals Associate will ensure excellent customer service standards are maintained at all times during sales, production, and execution of retreats. They will care for all guests with warmth and graciousness, and demonstrate a solutions-oriented approach to work to achieve positive guest experiences. Responsibilities will include:

  • Manage guest communication in a timely, positive, and thorough fashion from inquiry and sales coordination through event production and post event feedback
  • Ensure seamless guest experience, including preparing lodging needs, managing onsite guest experience, and trouble-shooting any issues that arise
  • Working with the Facilities team to ensure outstanding performance and high standards are met by housecleaning and guest services teams
  • Serve in the role of site rental host for some rentals, including setup and breakdown of spaces, gentle cleaning, and organizing spaces, as well as logistical and administrative work as required for events

ADMINISTRATION:

  • Maintain an impeccably organized approach to administrative work
  • Manage guest communications via email, calls, texts, and onsite visits in a timely and consistent way
  • Coordinate all onsite activities, staffing needs, and ongoing maintenance / infrastructure projects, around the site rentals calendar and other staff and guest needs
  • Maintain guest and staff related elements of Sales Tracking, Google Calendar, digital and physical files, budgets, and supplies
  • Meet regularly with the Public Programs & Retreat Center Director and other colleagues to ensure the success of all retreat and site rental related work

WORKING WITH STAFF & CONTRACTORS:

  • Collaborate to ensure the success of the housekeeping and guest services teams
  • Support processes and protocols for housekeeping and guest service teams (which may include recruiting and hiring, timesheet and invoice review and processing, policies and procedures, personnel files, evaluations and feedback)
  • Support smooth and clear team communication and scheduling
  • Continue to develop and maintain preferred caterers list and ensure food experiences are high-quality

NEW PROGRAM DEVELOPMENT:

  • Collaborate with the Public Programs & Retreat Center Director and the Public Programs Associate to contribute to retreat content ideation in partnership with colleagues
  • Support content development
  • Assist in identifying and securing key facilitators to deliver content
  • Iterate and refine on retreat concepts over time

OTHER RESPONSIBILITIES:
The Retreat & Site Rental Associate may be asked to support the organization in other ways as needed, including collaborating with the Public Programs & Retreat Center Director and the Public Programs Associate to contribute to retreat program content, supervising volunteers or part time hires to work as site hosts for retreats, private site use, and/or public programs. This may also include representing Urban Adamah within the greater community in a variety of ways.

ABOUT YOU

You are passionate about Urban Adamah’s mission and have the background and experience to thrive as a key contributor to our Retreat & Site Rental programs. You love customer service, are a people-person at heart, and are excited to create the foundations for exceptional retreat and rental experiences for guests and program participants. 

We are open to applicants with varying levels and types of experience, provided that the applicant displays the skills required to successfully execute the job described above. You might be a good fit if you possess / demonstrate:

COMMUNICATION, COLLABORATION & CUSTOMER SERVICE:

  • Possess strong interpersonal skills — you communicate and collaborate well with a range of colleagues and other stakeholders
  • Collaborative — you enjoy learning from and with talented colleagues, and are excited to be part of the success of the whole organization
  • Customer service oriented — you appreciate the powerful impact of providing prompt response time to support inquiries, meeting people’s needs proactively, and treating staff and other community members with respect and care

SELF-AWARENESS & PARTNERSHIP:

  • Ownership — you take broad responsibility for your work and approach tasks and priorities with a critical mindset
  • Openness — you are constantly seeking, incorporating, and sharing new information and feedback
  • Balanced — you demonstrate a good balance of self-confidence and humility, able to name and make the most of your strengths, and welcome feedback that will lead you to grow and develop as a professional
  • Self-starter — you thrive in environments where you get to hold the operationalization of your assigned workload
  • Independent and collaborative — you are comfortable and effective working independently and as a member of a team, in both leadership and supporting roles
  • Commitment to diversity, equity and inclusion — you value the diversity of insight, perspective, and experience brought by people from diverse backgrounds. You are committed to reflecting on and addressing inequities stemming from privilege and oppression in your community

ORGANIZATION, STRATEGY & MOTIVATION:

  • Flexibility in a fast-paced environment — you show flexibility to meet others’ needs while also creating clear channels of communication for team members to contact you in order to maintain your daily workflow as best as possible
  • Adept with planning — you think ahead, can plan for projects or tasks several months in advance
  • Problem solver — you enjoy problem solving, seeing it as an opportunity to connect with and support others and the organization
  • Analytical — you are a critical thinker with a high level of analytical/interpretive thinking and problem-solving skills
  • Excellence in organization — you are highly organized, able to track and execute on multiple projects and tasks simultaneously, and are detail oriented
  • Prioritizing — you are comfortable maintaining multiple channels of communication (text, email, phone, Slack) and independently managing your workflow to keep projects on track
  • Growth oriented — you appreciate a supervisorial relationship of support, collaboration, and feedback

EXPERIENCES THAT COULD LEAD TO YOUR SUCCESS:

  • Experience in customer service and/or hospitality
  • Experience creating or collaborating on content for multi-day community program
  • 2+ years of relevant experience in either for or nonprofit environments

PHYSICAL DEMANDS:
The physical demands listed below are representative of those that must be met by an employee in this position. Some accommodations may be made to enable people with disabilities:

  • Typing, writing, reading, hearing, and speaking
  • Standing and walking for several hours, as well as sitting, squatting, crawling, climbing, and lifting up to 40 lbs

ADDITIONAL DETAILS

COMPENSATION & BENEFITS:
This is a full-time benefited, and exempt position that includes healthcare, holidays, and paid time off. The salary range for this position is $53,000 – $57,000 per year. Comprehensive benefits include:

  • 100% coverage for self and 50% coverage of dependents in a Silver tier Kaiser Permanente plan or its equivalent in our carrier’s options
  • 80% coverage of dental insurance for self
  • Paid vacation days beginning at 15 days – 20 days in second year – incremental increase to 25 days
  • 5 paid sick days per year
  • Up to 20 paid holidays (a mix of both national and Jewish holidays)
  • Tax-free retirement account after 2 years
  • A pre-tax FSA for medical, dependent care, and transit
  • Paid and unpaid parental, medical, and bereavement leave (following 1 year of employment)
  • Paid jury duty leave
  • Unpaid time off

SCHEDULE:
This is a full-time, 40 hour per week position. General hours of employment are 9:00 AM – 5:00 PM, Monday – Friday. Young Adult Programs Associate will at times work on evenings and weekends, for which correlating time off will be given. The Retreat and Site Rentals Associate will from time to time be asked to work:

  • Friday evenings
  • Saturday or Sunday
  • On Jewish holidays

SUPERVISION:
This position is supervised by the Public Programs & Retreat Center Director, Sasha Hippard.

APPLICATION DETAILS

We deeply value the diversity of insight, perspective, and experience brought by people from diverse backgrounds. This includes Black, Indigenous, Latino, and Asian people, LGBTQ, and gender non-conforming people, and people with disabilities, Black Jews, Jews of Color, Sephardi and Mizrachi Jews. We also welcome applications from people of diverse religious, spiritual, and cultural backgrounds. We affirmatively seek to advance the principles of equal employment opportunity.

APPLICATION SUBMISSION INCLUDES…

Cover letter, resume with three references, at least two of which should be professional, and responses to the following questions. Please feel free to use bullet points in your answers, if preferred (max 200 words per question).

  1. Please share how you personally relate to Urban Adamah’s mission.
  2. Please share an example of a time you helped with a multi-step program, project, or initiative that required you to balance multiple details or work with a range of individuals who had different needs. How were you able to stay organized and ensure the various needs were met in a timely manner?
  3. How has your personal background and lived experience prepared you to contribute to Urban Adamah’s commitment to cultural responsiveness, and diversity, equity, and inclusion?

Applications will be received and reviewed until Sunday, March 27, 2022. After this time, we may continue to review applications on a rolling basis, however, encourage candidates to apply before the deadline and/or as soon as possible. If you have any questions about the application or the position, please contact the Public Programs & Retreat Center Director, Sasha Hippard.